Hosted Solutions

Interested in learning how our proven software platform can revitalize your business communications?

With ALT Communication Solutions, we give you the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of services from Hosted PBX and VoIP to Enhanced SIP Trunking.

    Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services including:

Hosted PBX &
VoIP Mobile VoIP
Customer Portal  
Integrated Solutions
SIP Trunking 

I. Hosted PBX & VoIP

Call Center
Codes Tally
Codes Zero

Call Conferencing
Conference Bridges
3-Way Conference Call

Call Management
Attended Transfer
Auto Attendant Answering
Automatic Call Distribution
(ACD) Barge
Burstable Virtual Call
Paths Busy Call
Call Forwarding
Call Hold
Call Park
Call Queue
Call Recording
Call Routing Time Frames
Call Waiting Indicator
Caller ID
Caller ID Blocking
Caller ID Routing
Direct Inward Dialing (DID)

Call Management (continued)
Direct Inward System Access (DISA)
Directed Call Pickup
Disable Outbound Dialing
Do Not Disturb
Find Me (Digital Assistant)
Forward Calls Locally or Remotely (via Phone or Web)
Incoming Call
Blocking Incoming Call Identification
Incoming Caller ID
Routing Incoming
Privacy Screening
Listen Live
Live Person
Multicast Paging
No Answer Call
Forwarding Office
One Button Redial
1-6 Digit Extension
Dialing Outbound
Dialing Rules Outgoing
Call Blocking Ring Groups
Shared Virtual Call Paths
Speed Dial
Transfer Voicemail
Voicemail to Email
Voicemail to Text Message

Music on Hold 
Commercials On Hold (By Phone Number)
Music On Hold (Custom or Default)

Virtual Auto Attendants
Multiple Top Level Auto
Attendants Sub-Level Auto
Top Level Auto Attendants
(Always On or Time Based)

Origination and Termination
Domestic Origination
Termination E911
Support Endpoint
Termination Shared Line
Appearance Toll Free

Accounting and Billing
Reports Activity Reports
Call Detail Records
Call Traffic by
Extension Call Volume
Graphs Call Center

II. Mobile VoIP

With Mobile VoIP, your mobile
phone becomes your mobile
office. Utilize features like
office extension, extension-to-
extension dialing, Caller ID
and more to increase productivity
while pulling together voice,
chat, video, and other services to
support your mobile workforce.
Features include:
Cloud Extensions
Mobile Office
Extensions Support for Softphones

III. Customer Portal

Account Management
Automated Billing
System Case
Management / LNP Clickto-Dial
Detailed Accounting
Endpoint Template
Management Message Center
Operator Console
Shared Line Appearance Hunt
Group Test My Connection
URL Agent
User Dashboard (Coming Soon)

IV. Integrated Solutions

Hosted Fax
Microsoft Outlook
Plugin Screen Pops

V. SIP Trunking

Enhanced SIP
Trunking Standard SIP